Customer experience is the number one reason why a consumer chooses a brand. Commerce7’s new Version 2 Point of Sale system is designed to elevate customer experiences by offering tasting room staff easier and faster transactions as well as more data-driven insights into the customer they’re interacting with.
Speed is important in the tasting room. If it’s a busy day and a winery has a long line of customers, the POS shouldn’t detract from the customer’s experience. With innovations such as “Quick Pay” and a significantly reduced amount of clicks required to complete a purchase, the Version 2 Point of Sale system makes tasting room transactions faster than ever.
There are many workflows and tasks tasting room staff need to complete through their POS system aside from just processing transactions. In addition to speeding up the transaction process overall, Commerce7’s Version 2 POS comes with numerous workflow improvements related to adjusting inventory, signing up club members, and interacting with club members. Tasting room staff no longer have to enter a new club member's credit card information into their POS, they can simply tap a customer's credit card on their EMV terminal to securely capture the information. A POS order can be labeled as a club order, and inventory can be adjusted on the fly.
It’s important to know who’s in front of you in the tasting room, and the context of the customer’s relationship with your brand. Commerce7’s Version 2 POS now surfaces even more information about a customer and their history with the winery. Wineries can now empower their staff to drive more sales and club sign ups through conditional prompts and reminders that can be displayed based on the current customer or order that’s open.
“We’re always working on ways to improve the Commerce7 tools. The changes and features that we’ve added in version 2 of the POS are a big step in helping wineries work more efficiently and ultimately provide better experiences for their customers in the tasting room.” - Andrea Dyck, Product Designer at Commerce7
The Version 2 Point of Sale system is available today. For more information, please contact info@commerce7.com
About Commerce7:
Commerce7 is a DTC platform focused on providing customer-centric commerce solutions to the wine industry. Innovative features such as being 100% API based, their personalization engine, and modern ecommerce and club solutions has made it the platform of choice for wineries looking for a more modern solution. Regardless of size, all clients on the Commerce7 platform have access to the entire suite of products and all features and functionality. For more information, visit www.commerce7.com.
At Commerce7, we believe that above price and product, the number one reason a consumer will choose your brand is customer experience. By tailoring your direct to consumer commerce to your customer, we help you build customer loyalty through happiness, which will drive your sales and profit. Our mission is to enable businesses around the world, regardless of size, to succeed by empowering them with the digital tools needed to create a world-class shopping experience for your customers.
Get access to the entire suite of tools from Commerce7 regardless of your winery’s size or DTC sales. We believe that whether you’re relatively new and small, or an established industry giant, you should be using everything that our platform has to offer.
Show club member pricing and other discounts upfront on product pages. Expedite the checkout process with a best practice checkout which supports modern payment options such as Apple Pay, Google Play, and Alipay.
63% of all web traffic comes from a mobile device, the Commerce7 best practice checkout makes mobile orders easy and efficient.
Personalize your website visitors online experience by displaying unique content, pricing, and products, based on your relationship with your brand, and the context of their site visit.
Personalizing a consumer’s shopping experience increases average order value 33%, increases the chances a first-time buyer becomes a repeat buyer by 44% and increases the chances a consumer makes a spontaneous purchase by 49%.
With our modern club tools, your members can visually personalize their club packages similar to Blue Apron, Dollar Shave Club and modern subscription services. Customers can easily add and remove products, change bottle quantity, cancel online, put the club on hold online, and change the shipment date.
Since switching to a modern club, Constellation Brands US has seen an 11% lift in average club package size across all brands.
Access a customer's full profile right from your POS. Use our actionable "Smart Notifications" to handle pickup orders, manage club shipments, handle credit card updates, and other customer issues all with just one click. Use our EMV capability to perform chip and pin card transactions, or allow customers to pay with either ApplePay or GooglePay. Perform card-not-present refunds in house. Manage multiple orders simultaneously. Add items to a customer's order throughout their visit, collect payment when they leave. Toggle between your other customers in the meantime. View customer data right at the till.
Commerce7’s front end widgets plug into any modern CMS such as WordPress or Craft CMS and can be styled through the CSS. No subdomain is ever required throughout the shopping experience, and product pages can be merchandised without restrictions. With Commerce7 you can build and design an online shopping experience that reflects your brand.
Allow guests to easily book reservations online through our front end widget, or book reservations through the back end. If an experience isn’t available at a desired date or time, recommended alternatives are displayed. Gain insight and an overview of your day-to-day bookings with our custom property maps. Quickly see which locations are occupied with party sizes and designated hosts. Coordinate staff schedules with reservations effectively.
Commerce7 is 100% API driven. All data on the platform can be pulled or populated via our APIs. You are in full control. Custom integrations, reports, plugins, and custom functionality is easy to achieve. Custom builds can be done by your team, our team, or third-party developers.
Title | Name | Phone | Extension | |
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Zach Kamphuis | zach@commerce7.com | 604-217-5161 |
Locations | Address | State | Country | Zip Code |
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Commerce7 | PO Box 17511, Vancouver | BC | Canada | V6E 0B2 |