Feeds

Keeping Your Guests Interested

Unless it is early in the morning when guests walk into your winery, you don’t have any idea how many wineries your guests have already been to before they stopped at yours. By the middle of the afternoon, they could have already visited five or more wineries. What can you do to make yourselves stand out from the other wineries they have visited?

Many of these wineries have probably been telling your guests the same things that you are going to tell them. That being the case, what do you have to do is provide a visit that they will remember.

In addition to giving your guests information about the wine and the winery, consider telling them stories. What has occurred in the lifetime of the winery that was funny, interesting, or out of the ordinary? Or does the winemaker or vineyard manager have any stories about things that happened in the cellar or in the vineyards during harvest? If the stories are funny, even better.

According to an article I was reading, the thing about stories is that they stir emotions, and as humans we make 90% of our decisions from the emotional center of our brain. Getting your guests’ emotions involved when you are attempting to sell wine is definitely a good idea.

Also, your guests will take from the stories what is most interesting or important to them. When two people stand side by side, listening to a story, each one will take from the story what they need.

Stories also release relational hormones. When people share stories the brain releases dopamine and oxytocin, which makes it easier for people to connect. Your guests are more likely to connect with you if you have a story or two to tell them, in addition to the information you usually give them.

Think of stories that concern your winery, the people who work there, or the wines that are interesting and fun. Those are the things that your guests will remember.

A tip of the glass from me to you!

tasting-room-ideas

About

Elizabeth Slater of In Short Direct Marketing is recognized throughout North America as speaker and trainer, increasing sales for wineries through staff training in sales, customer service and all avenues of direct marketing. In Short has works with individual wineries as well as winery associations throughout North America.

INCREASE WINE CLUB SALES & RETENTION:  Do you have enough wine club members?  Are you retaining them?

Elizabeth Slater, In Short Direct Marketing’s wine club expert, gives your staff the tools they need to make your wine club membership sales and retention soar.  In addition to working with individual wineries, Elizabeth teaches wine club classes at both Sonoma State University and Santa Rosa Junior College.

Testimonials

After a very interactive training with our team, our following month saw over a65% increasein wine club signup rates—our best month to date!    Dutton Goldfield, Sonoma County

…Elizabeth Slater’s guidance and training provided the perfect platform, helping us double our Wine Club signups in the last 3 months compared to last year. If you’re serious about improving your business, then give her a call...”    

Franciscan Estates, Napa County

 Other Seminars & Training

Staff and management training should be as integral a part of the operation of a successful winery as using the very best grapes and producing top notch wines. Yet, despite its iymportance, it is the component of business operations that is most easily and most often ignored. In fact, it is frequently not recognized as a component of successful business operations at all.

E (as she is known) presents seminars and workshops on a variety of marketing and sales subjects to wineries and winery associations throughout North America. She is a featured speaker at Wineries Unlimited and presents regularly at state and province conferences working across the US and Canada.

In Short was started as a direct marketing company in 1994 and added workshops and seminars to the mix in 1997.  Elizabeth's dynamic and humorous speaking style has made her a popular and busy speaker both in and out of the wine industry.

 

"In Short Direct Marketing is an essential business tool." - Maureen Hendrikson, Patit Creek Cellars

Contact

Contact List

Title Name Email Phone Extension
Founder Elizabeth Slater E@inshortmarketing.com 707-836-8730

Location List

Locations Address State Country Zip Code
In Short Direct Marketing , Ashland OR United States of America 97520

List of Locations