Your busy DTC team has a lot to communicate, and if you do that with text messages then way more customers will see what you have to say, reply, and buy more wine.
But it's such a headache to manage a whole new, totally siloed, form of communication.
That's why RedChirp and eCELLAR have integrated their two platforms so your tools work together automatically!
Search For Contacts, Text Them With One Click:
RedChirp will automatically include all your eCELLAR customers so you can search, view them in eCELLAR if you need to check any details, and simply click on their phone number to start texting them.
Always Be In The Know:
New webchat request? Having a text conversation? Did someone just securely text you their payment info?
RedChirp will always tell you immediately if that person is a member or customer in eCELLAR, and provide a button that takes you right to their profile so you can check their membership, orders, upcoming reservations, and more.
Automated Shipment Tracking Texts:
RedChirp can automatically send a text, complete with a link to track their UPS and/or FedEx packages, as soon as an order is fulfilled and a tracking number is present. RedChirp will make sure these automated messages only go to valid, in-service, mobile numbers and never to anyone who has opted out of texting with your winery.
These automated texts come from your choice of any phone number you use in RedChirp, including from your winery's main landline!
Automated Reservation Confirmations and Reminders:
Your customers will love getting text confirmations when they create a reservation and helpful reminders as it gets closer too. And you'll love that these go out automatically without having to lift a finger!
Even though these texts are entirely automated, your customers can easily reply. RedChirp will notify the right person, or people, and then your team can continue the text conversation - human to human - on the same text string. It's a seamless and intuitive experience for your customers, and your team too.
What to Learn More?
Register For The Webinar - 4/27 @ 10 am Pacific: Come learn everything you need to know about text-enabling your winery, including a tour of the new eCELLAR & RedChirp integration. Register for this webinar here.
After registering, you will receive a confirmation email containing all the information about joining the webinar.
Just browsing? Check out our website at https://redchirp.com/
Have a few questions? Complete this form to start texting with us!
Ready to see for yourself? Schedule a demo: https://calendly.com/jennie-
Other Integrations:
Love all this, but use another platform? RedChirp also integrates with Commerce7, vinSUITE, and WineDirect too.