Meaningful conversations aren’t always easy, but they are a crucial part of leadership. Participants will learn how to deliver constructive feedback with clarity and deal with high emotions in the workplace.

Supervisors and managers often need to have conversations that they would rather not have. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions, but these conversations are crucial in the workplace and need to be handled appropriately. Avoiding difficult topics can often result in bigger problems and more conflict. This practical course will give you the confidence to recognize, plan and manage challenging conversations, including addressing “the elephant in the room” types of issues. In this 3-hour workshop attendees are provided opportunities to practice using constructive feedback techniques so that they return to the workplace with the skills to help employees achieve added positive outcomes. We will achieve these objectives:

• To provide participants with the tools to address conflict within their team.
• To provide supervisors and managers with a process for having challenging conversations.
• To teach the steps necessary for giving constructive feedback and resolving conflict that shows up in the workplace.

Register here.

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