San Jose, CA | August 2nd, 2023 - VinesOS understands that an efficiently run club membership program is vital to winery growth. When inventory is held up in layaway due to missing or expired credit cards, sales are adversely impacted. How are you tracking members and their declined orders? 

The newest Vines POS features display declined orders on customer profiles to ensure smooth transactions and a seamless customer journey in the tasting room. It also empowers staff members to follow up with customers to update their credit card information before receiving member benefits and wine orders.

Display of Declined Orders in Real-Time: The POS software instantly alerts staff when a customer has order(s) declined, eliminating any confusion or delays during the checkout process. With a clear notification on the screen, team members can quickly and discreetly address the issue, providing alternative payment options and ensuring a frictionless experience for the customer.

Enhanced Transaction Management: Streamlined transaction management empowers tasting room staff to efficiently update the credit cards on file, process payments, reduce inventory on layaway, and enhance customer satisfaction. The intuitive interface allows for easy access to save a new card on file and process all declined orders.

Debi Fraties, Tasting Room Manager of Nello Olivo Winery, with locations in Camino and Placerville, CA, confirms how crucial VinesOS is as an agile, easy-to-use Point of Sale system for their tasting rooms. “VinesOS is far superior to the POS we were previously using and is much more user-friendly, not only for the staff but also for customers. Club members can easily log in to make purchases, book reservations or event tickets, or just update their contact information. The regular feature updates are making it even better! VinesOS is one of the best POS systems I have worked on, and I have been in the business for 15 years”.

About VinesOS

VinesOS is a modern, cloud-based, direct-to-consumer platform for the alcohol beverage industry, offering best-of-class Point of Sale, eCommerce, Club, and Reservations. Intuitive and easy to use, VinesOS gives you the tools to run your tasting room, wine bar, restaurant, or retail store.

To learn how VinesOS can help your business, visit www.VinesOS.com.

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